Genesys Cloud CRM Web Client

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v1.0.3798

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Interaction Log

New Interaction

Current Status:

Your Device for Calls

WebRTC Settings

Pop WebRTC Phone window

Disable WebRTC audio and alerting notifications

Click here for additional troubleshooting

Wrap-up

Wrap-up Code

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Notes

Notes

You do not have permission to create interactions.

Transfer

No results were found.

Transfer Workspace

Conference

Schedule a Callback

Route callback to me if possible

Out of Office

Active Queues

0 Selected All

Available Queues

0 Available All

Not Responding

Settings

Notifications

Mute ringing for alerting interactions

Show system notification for alerting interactions

Alert Volume

Alert Volume While on Call

Queue

Prompt for queue on click-to-dial

Remember the last selected queue

WebRTC

Play ringtone on separate device

Pop WebRTC Phone window

Disable WebRTC audio and alerting notifications

Test SettingsAdvanced Mic Settings

Click here for additional troubleshooting

Automatic Mic Gain

Echo Cancellation

Noise Suppression

Agent Performance

as of 8/24/2025 9:40:11 AM

Answered

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Avg Talk

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Avg Hold

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Avg ACW

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AHT

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Transferred

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Talk

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ACW

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Answered

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Avg Talk

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Avg Hold

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Avg ACW

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AHT

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Transferred

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Talk

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ACW

-

Answered

-

Avg Talk

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Avg Hold

-

Avg ACW

-

AHT

-

Transferred

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Talk

-

ACW

-

Answered

-

Avg Talk

-

Avg Hold

-

Avg ACW

-

AHT

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Transferred

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Talk

-

ACW

-

Answered

-

Avg Talk

-

Avg Hold

-

Avg ACW

-

AHT

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Transferred

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Talk

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ACW

-

No call history

Participants

No voicemails

No evaluations

No schedule notices reviewed in the last 30 days

Schedule

August 24, 2025

Sunday

No schedule